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Customer Service

To enhance the quality and enjoyment of life by providing clean, reliable stored energy.

Our Core Values
We believe in our employees and encourage their personal and professional growth
We build the most reliable, best performing products
We initiate and cultivate long-term relationships with our customers
"We operate with the highest standards of ethics and integrity
We focus on accountability and on meeting performance commitments
We practice open and honest communication
We continuously improve the operation of our business

Concept and Content

Service Concept:
Service is a culture. It is not simply a rule or process within CCB CO. Service concept has been integrated into our enterprise culture and aligned with the thought and behavior of our staff.

Our service contents are tailored to serve the needs of customers. CCB CO., constantly offers quality and efficient services. Fee-based service is our self-developing strategy and an impetus to improve service quality. Optimize the services in both content and performance and gain a mutual benefit for you and us.

The service we offer is standard, professional, diverse and product-oriented.
Standard in service rules.
Professional in service quality.
Diverse in service contents.
Product-oriented in service quality and strength.
All the aspects above are measured with your gratification.

Service Tenet:
Value individual desire of customers

Assist customers to improve efficiency and performance

Assist customers to discover competitive advantages

Assist customers to foster their own technical specialists
Service Content:

Standard service: we have confidence in providing the best service with our advanced organizations, strict quality guarantee system and hi-tech backup team. CCB standard services range from the customers' inquiry to the cargo transportation, from the model selection of the products to the trouble check-up and the learning program for the technical personnel's retention etc. We strive to take full account of our customers' interests.

 

Label Print Design
Model Selection Of The Products/ Design Solution
Bidding Solution
Services For Documents And Information
Samples Delivery
Delivery
Shipping Info
Service For Learning Program
Emergency Support

Special service: this content is prepared for the definite purposes from the customers requested on particular occasions or under specific conditions. Users can choose service items from the special service for needs, or use packages of service for maintenance and guarantee to buy relative services so as to obtain an optimum service supply.

Service for quality inspection
Quarter operation analysis
On-the-spot inspection
Technology reform
Performance maintenance and check-up of spare parts
Short-term intensive learning
 
 
 
Our purpose
Our Core Values
Service Concept
PO Management
Order tracking